Each of our items has an estimated production time frame, which is the time it takes for our team to create, personalize (if applicable) and prepare your order for shipment. You can find this estimate on the product page under the product description area.
Non-personalized, in-stock items will be produced and shipped out within 3 business days. We will notify you if your item is on backorder. Please note that sale items may take longer to ship and may be sent from different locations.
Most customized items are produced within 10 business days at which time we will ship your order based on your preferred shipping method. Each product page lists the estimated production time. If needed, a rush service may be available and will be listed as an option on the product page. Customized orders cannot be canceled or changed once the order has been placed. Most customized orders will be shipped directly from the vendor and will not be available for gift wrapping.
Once your order is ready to ship, we offer standard shipping or expedited shipping with 2-business day and 1-business day available.
Once your order is produced, it will be shipped based on your preferred shipping method. We do not ship to post office boxes. A tracking number will be emailed to the address provided once your order has shipped.
Shipping to Canada is by USPS First Class International which takes 7-10 Business Days. Upgrade to FedEx shipping to Canada for an additional fee.
RETURN & EXCHANGE POLICY
At TC Bearies, we do our best to make sure returns are easy. You can return your eligible merchandise via mail for a refund or replacement. The merchandise must be shipped back within 10 days or returned to the store within 30 days.
Please note: we cannot accept returns on any personalized, monogrammed, perishables, special order items, sale items or on items damaged through normal wear and tear. In the event that your merchandise is damaged upon arrival, please notify us within twenty-four (24) hours so that we may replace the damaged merchandise.